Bank of Scotland tops FOS mortgage complaints chart
- From 1 July to 31 December, 1126 complaints were received for mortgage and home finance related transactions taken out with Bank of Scotland.
- Lloyds fell outside the top five most complained about lenders for mortgages and home finance.
- Complaints for Payment Protection Insurance continued to dominate the FOS’s workload with Lloyds Banking Group receiving the most at 36,954.