Brokers’ battling the claims process

Research from the British Insurance Brokers' Association has shown that 89% of brokers believe that insurers have become much more strict when it comes to paying claim, blaming the economic downturn as well as an increasing number of fraudulent applications.

In the past year, brokers claim that they have had to fight much harder on behalf of their clients in order to have a claim accepted and at least 70% of brokers have managed to overturn a rejected claim or have succeeded in obtaining a higher payout.

One example given shows an insurance company that had initially refused to pay out for a claim against a stolen Land Rover Discovery. However, following the broker's involvement and their knowledge of the situation, this ensured that the claim was eventually paid out, to the tune of £35,000.

Although many clients choose to cut out the middle man, and go direct for their insurance, this research is good news for brokers, highlighting the importance of knowledge and support at times when it is most needed.

call us

Speak to an account manager on:

01244 950 311

Enquire by email:

Sign up and start buying leads today

Register Online

Simply Online Leads Awards

close awards

Wealth & Finance Magazine Finance Awards 2015

Most Trusted Lead Generation Firm 2015 - UK

Acquisition International 2014 Finance Awards

Most Outstanding Lead Generation Firm 2014 - UK

Wealth & Finance Magazine Finance Awards 2014

Best Network for Mortgage Brokers

Wealth & Finance Magazine Finance Awards 2014

Recognised Leader in Lead Generation

Acquisition International 2013 Finance Awards

Most Outstanding Lead Generation Firm 2013 - UK

Close SoSmartMoney

SoSmart Money Our Comparison Website


SoSmart Money, our own online comparison site, provides thousands of consumers with a free and simple way to shop online for a number of different personal finance products, including mortgages and insurance.

As a reliable comparison site, the mission of SoSmart Money is to provide information, articles and guidance for consumers on finding the best products for them, whilst working closely with brokers to ensure they are being provided with the best quality leads.

SoSmart Money has a trusted relationship with a wide network of partners – yet consumers just need to fill in one easy, secure form to access quotes or speak to a professional adviser. The customer journey is kept simple for the consumer – and keeping this transparent for the broker allows you to maximise conversion once you pick up the enquiry from the customer.